What Does a Disney Travel Agent Actually Do? A Real Trip, Start to Finish

What does a Disney travel agent actually do? A Disney agent since 2010 walks through a real trip: the first call, booking, dining, Lightning Lane and support.
What Does a Disney Travel Agent Actually Do? A Real Trip, Start to Finish

People hear "Disney travel agent" and picture someone who books a hotel and disappears. That isn't how I work. I've been a Disney travel agent since 2010, and I'm a graduate of the College of Disney Knowledge. In this post, I'll walk you through what I actually do on a real Disney World trip, from the first conversation until you're home again.

If you want the big-picture overview first, start with what a Disney travel agent does. This post is the hands-on version, from my side of the desk.

Some links in this post are affiliate links. If you book through them, Fun Park Go may earn a commission at no extra cost to you.

What does a Disney travel agent actually do before you book?

It starts with a conversation. When a family reaches out, I ask a few questions so I can plan the right trip, not just any trip:

  • Have you been to Disney World before, or is this your first time?
  • What kind of trip is it? A family vacation, a birthday, a honeymoon, a reunion?
  • What do you want to do there, and what do you enjoy when you travel?
  • Which dates are you hoping for?
  • What's your budget?

From there, I put together a quote with the hotel and park tickets that fit. Some people are ready to book right away. Others need time to think it over, and that's completely fine. Disney World is a big place with a lot to do, and it can be a lot to take in. I'd rather you feel good about your choices than rush. If you want to come prepared, here are the questions to ask a Disney travel agent.

What does a Disney travel agent book for you?

I book your Disney hotel and park tickets, usually together as a vacation package. I don't book airfare, so you'll book your flights separately.

Once it's booked, you can pay in full or set up a payment plan on your package. There's no extra cost to set up a payment plan. Park tickets bought on their own are paid in full when you book. Here's more on how Disney payment plans work. My planning help is free, too. I explain why in How much does a Disney travel agent cost?

What does a Disney travel agent do in the months before your trip?

This is where a lot of the real work happens. Here's what I help with between booking and your trip:

  • Watching for deals. I keep an eye out for new Disney offers after you book. If you spot one first, tell me right away. I cover how that works in Can a travel agent get me Disney discounts?
  • Room requests. The room type you book, like a standard room, a preferred room or a suite, is guaranteed. Where your room ends up inside the resort is different. At many resorts I can put in a location request based on what your family needs, like being close to the pool or the bus stop, but Disney treats those as requests, and they depend on availability.
  • Dining reservations. Dining reservations are made in the My Disney Experience app. Guests with a Disney Resort hotel reservation can book starting 60 days before arrival for their entire stay, up to 10 nights. Everyone else can book up to 60 days ahead (Walt Disney World dining reservations FAQ). I'll make sure you know when your window opens. Our Disney dining reservations guide has more tips.
  • Lightning Lane. Lightning Lane passes are bought only in the My Disney Experience app. Guests at Disney Resort hotels and select other hotels can buy them up to 7 days before their stay, and other guests can buy them up to 3 days before their park visit (Walt Disney World Lightning Lane passes). That's a big reason I recommend staying at a Disney resort.
  • The My Disney Experience app. I'll guide you through it, but please download it and get familiar with it before your trip, especially if you aren't very tech savvy. Your dining reservations, Lightning Lane passes and plans all live there.

What does a Disney travel agent do if plans change?

Life happens. I've had families who needed to reschedule because of weather, and others who needed to change the days of their trip. Depending on how close you are to departure, most of the time we can help with that. Disney's own rules and any price differences still apply, and I'll walk you through them before we make a change.

Sometimes a family needs to add or remove someone at the last minute. Having a travel agent for that can save you a lot of time compared to going through Disney's customer service yourself. You send me a text, and I do the legwork.

What does a Disney travel agent do during your trip?

Having a Disney travel agent is like having your own personal customer service rep, there when you need them. My clients get my personal cell so they can call or text me while they're traveling, plus a 24/7 hotline in case I'm not available.

Part of my job is making sure you know the rules before you get there. Knowing what you can and can't take into the parks can save you time and money, especially if security ends up taking something from you at the entrance. For example, Disney doesn't allow bags larger than 24 inches long by 15 inches wide by 18 inches high in its theme parks or water parks (Walt Disney World property rules). My Disney packing checklist can help you get ready.

What can't a Disney travel agent do?

I'd rather be upfront about this, because clear expectations make for a better trip:

  • I don't book airfare. I book your hotel and tickets.
  • I can't guarantee your room's location. Your room type is guaranteed, and I can request a location at many resorts, but Disney assigns the exact room based on availability.
  • I can't override Disney's rules. Dining, Lightning Lane and change policies are set by Disney, and I'll explain them so nothing surprises you.

Good communication and knowing what you can and can't do are some of the biggest benefits of working with a travel agent.

Is a Disney travel agent worth it for first-timers and Disney regulars?

For first-timers, especially families with young kids, Disney can feel overwhelming. We've helped a lot of families who just needed someone to explain how the parks work. For experienced Disney fans, it's always nice to have another Disney adult who gets you and your love for Disney.

Either way, you get the same thing: someone who knows Disney, watches over your trip and is just a text away. You can see everything we do on our services page.

Prefer to book yourself? You can browse Disney vacation packages and tickets at Get Away Today. Use promo code FunParkGo for $10 off packages.

Frequently asked questions

Does a Disney travel agent book flights?

Not with Fun Park Go. I book your Disney hotel and park tickets, and you book your flights separately.

Does it cost extra to set up a payment plan?

No. There's no extra cost to set up a payment plan on your vacation package. Tickets bought on their own are paid in full.

Can my travel agent make my dining reservations?

Dining reservations are made in the My Disney Experience app. I'll make sure you know when your booking window opens and help you plan which restaurants to try for.

When can I buy Lightning Lane passes?

If you're staying at a Disney Resort hotel or select other hotels, you can buy them up to 7 days before your stay. Other guests can buy them up to 3 days before their park visit.

Can a travel agent guarantee my room location?

Your room type is guaranteed once it's booked, but your exact location in the resort isn't. I can request a location for you, and Disney fills those requests based on availability.

Ready to plan your Disney trip with a real person?

Tell me your dates, who's coming and what you'd love to do, and I'll put together a free quote. Planning with Fun Park Go is free, and we can set up a payment plan on your vacation package so your trip is paid off before you go. (Park tickets alone are paid in full.) Request your free planning consult, or learn more about planning Walt Disney World with us.

Fun Park Go is an independent travel agency in Idaho Falls, Idaho, affiliated with Travel Leaders, planning vacations since 2010. Not affiliated with or endorsed by The Walt Disney Company.